When sending cryptocurrency from your Ledger account using Ledger Live, you need to sign the transaction with private keys securely stored on your Ledger device. These keys are linked to a unique 24-word recovery phrase created during your device setup. If your Ledger device does not contain the private keys associated with the account you want to use, you’ll encounter the following error:
“Something went wrong – Please check that your wallet is set up with the recovery phrase or passphrase associated to the selected account.”
Is My Ledger Device Defective? Could This Be an Issue with the Ledger Live App?
No, this issue is not caused by a faulty device or a malfunctioning Ledger Live app. Instead, it indicates that your Ledger device contains a different set of private keys than those necessary to access the account, or it means that the device was restored using an incorrect recovery phrase.
Steps to Resolve the Issue
Verify Your Recovery Phrase:
Ensure that the recovery phrase used to set up your Ledger device matches the one associated with the account you are trying to access. If the device was restored from a backup, double-check that the correct recovery phrase was used.
Check for Account Mismatch:
Verify that you are selecting the correct account in Ledger Live. Make sure that the account you are trying to use is the one that corresponds to the recovery phrase on your device.
Re-Add Accounts:
Remove the affected account from Ledger Live and re-add it. This might help sync the account with the correct private keys.
Restore Device:
If you suspect that the device was restored with an incorrect recovery phrase, you may need to restore it again using the correct recovery phrase. Be cautious and ensure you have the correct recovery phrase before performing this step.
Update Ledger Live and Firmware:
Ensure that you are using the latest version of Ledger Live and that your device’s firmware is up-to-date.
Contact Support:
If the problem persists after these steps, contact Ledger Support for further assistance.
By following these steps, you can address the issue of mismatched private keys and ensure that your Ledger device is properly configured to manage your cryptocurrency accounts.