Recently, an issue was encountered where a Ledger Live update (version 2.83) caused Malwarebytes to incorrectly flag the installation as malicious. This was due to a brief release of an update that was quickly replaced with a corrected version. If you’re experiencing this issue, follow these steps:
Steps to Resolve the Issue
Update to the Latest Version:
Download the latest version of Ledger Live from the official Ledger website.
Uninstall and Reinstall Ledger Live (if unable to update):
Download and Run the Uninstaller:
Go to the Ledger Live download page and download the uninstaller.
This uninstaller is not detected as a virus/trojan by Windows. Its signed hash is available for verification.
Download and Install the Latest Version:
After running the uninstaller, download and install the latest version of Ledger Live from the official website.
Go through the initial setup process.
Ignore False Alerts:
If you get an antivirus warning for a Trojan when installing Ledger Live 2.2.3 on Windows, rest assured: this is a false alert. You can safely ignore the warning win32/ bulta!rfn.
Understand the Cause:
The false warning is due to Ledger Live being built with electron-builder 22.4.1, where a recent NSIS version is falsely detected by antivirus scanners. After discovering this issue, a patch was released in Ledger Live 2.2.4.
By following these steps, you can ensure the safe installation and operation of Ledger Live without being affected by false antivirus warnings.
“Fill out the form to send a request to the wallet’s customer service.”